As the global coronavirus crisis took hold of the entire nation, NetMaxRes was appointed by Surrey County Council (SCC) to help implement and streamline its Test and Trace strategy.
With lockdown measures beginning to ease towards the end of June 2020, finding an alternative way of tracing, tracking and notifying people of any localised outbreak became essential.
In the event of such an outbreak, the council needed to be able to distribute urgent updates, within minutes, to those living or working within a set catchment area and signpost them to the correct sources of relevant information and guidance on what to do next.
This method of communication is immeasurably faster than more traditional forms of advertising, such as via print media or a leaflet drop that would take weeks to print and deliver.
Surrey’s circa 800,000 Facebook and Instagram users were the primary target audience for the #KeepSurreySafe campaign, which provided real-time updates on Test and Trace across the county.
We delivered daily social media content to remind Surrey residents to adjust their actions to help prevent a local outbreak and selected specific target audiences for certain messages – based on postcodes, age and multiple other criteria – through paid adverts. For example, a post relating to children returning to school targeted at parents.
Additionally, NetMaxRes used advanced methods of geo-targeting to deliver urgent messaging directly to those who needed to hear it. This included self-isolation instructions for those in a localised lockdown area and tailored messages to pin drop locations within a specific radius of an outbreak epicentre. We also used the Google Display network to target internet users not active on social media, essentially making it possible to reach every Surrey resident online.
“The NetMaxRes team have been a fantastic asset that Surrey County Council has been able to call upon”
We have also used the same techniques to help NHS partnerships communicate messaging around the first, second and booster doses of the coronavirus vaccination.
Snapchat impressions since May 2021
reach since July 2020
link clicks since July 2020
